Complaints Policy & Procedure
It is Liral Veget’s aim to offer all our customers including learners, their institutions and their employers the required level of support and guidance to enable learners to achieve their qualifications in the most effective and efficient manner as possible. However, it is accepted that there may be times when our customers, learners, their institutions or their employers or referral organisations are unsatisfied with the service they receive.
As a training provider, we hope that such complaints could be settled at local level through open discussion with the management without any fear or prejudice or discrimination.
Liral Veget wishes to improve and develop its services and welcomes feedback verbally or in writing, at all times. You are welcome to make observations and constructive criticism and suggestions on how improvements can be made to our services and any time.
If you wish to make a complaint about our services, we have set out the framework for this. If you have any queries about this process, please do not hesitate to contact us.
For all comments, we ask any individual to contact our office directly or in writing and let us know what you wish to say. Where there is a complaint, the following process is in place. Click here for more…